Service Highlights

Application Services

Application engineering department plays a key role in offering support services right from the inception stage to small and medium scale enterprises. Pre-setup consultancy services on demand-supply gap, new projects etc help customers to fine-tune their business areas and provide clarity on the molding process outcome. Selection of right machines, raw materials, establishing the right processes and setup, determine the profitability of the molding operation. Offering solutions based on latest molding technologies to benefit customers for mass production and customization also forms a bouquet of our services.

Our consultancy includes expertise and advice on reliable mould sourcing both from domestic as well as global vendors and setting up of automatic raw material drying & conveying systems to reduce wastage and molding costs. The application engineering department also offers value added services like conducting mould trials to understand the performance of machines and conduct power consumption studies to find out the actual power consumed by your molding machines. These services benefit our customers to identify specific comparative advantages of molding machines and provide a thorough analysis of various costs.

We also create awareness about employing good manufacturing practices and ideal shop floor operations. We create quality awareness, assist layout planning, advice on proper use of tools and provide relevant operator and supervisor training.

Post-Sale Services

Our motto "In Service Lies Success" has a direct reflection in the after sales service that we offer to our customers. Over the years this has helped Toshiba Machine Chennai, to instill customer confidence and remain at the top in this highly competitive Injection molding machinery business.

Toshiba Machine has a strong backing for warranty and post warranty service by an excellent and a well-connected network of direct and agency operated service teams that cover almost every major city and town in India. Our service engineers are extensively trained in machine maintenance & processing at the Toshiba Machine factory in Chennai and are competent to analyze machine related problems and to bring out instantaneous solutions.

Apart from regular maintenance and service activity, major service jobs like retrofitting can also be carried out in the customer's premises to make old machines work as good as new ones. We also encourage contracting for Annual Maintenance Services (AMSC), to help you avail our priority service round the year.

We maintain an exclusive toll free service number 1860-425-7799 for booking service complaints and assure a speedy resolution.

Training

Training

Continuous training is essential for machine operators and supervisors to effectively utilize their molding machines and proper upkeep of machines. By attending various training programs conducted at Toshiba Machine's factory in Chennai and at our regional centers, operators and supervisors gain confidence in handling machines effectively and with ease.

The field training and regional training programs attends to the nuances in process settings, skill in machine optimization, trouble-shooting abilities, and maintenance practices for individual participants based on the needs in their respective functional area. Special training is also provided for understanding of hydraulic and electrical circuits and the control system.

Training carried out at Toshiba Machine factory is more related to the physical aspects and maintenance of injection molding machines. A clear understanding of various assemblies and subassemblies of the machines can be grasped by seeing the machine at various stages of manufacturing. Knowledge is also imparted on the machine hydraulics and the controls by experts in the respective areas. This would be an in-depth coverage for a thorough know-how on maintenance.

To include your name in the mailing list for information on training programs kindly mail to service@toshiba-machine.co.in